Cancellation BEFORE delivery
If your order hasn't yet been delivered and you'd like to cancel, we must be be informed as soon as possible before the delivery date. Ideally this should be by phone (in order to stop the delivery happening) and by email:([email protected]) to officially cancel. However, if your order includes personalised or bespoke requirements, there is no right to cancel.
Cancellation AFTER delivery
It is best that you call us in the first instance should you wish to discuss a cancellation and collection. Many of our suppliers do charge for collections. Please see the list below:
All Fencing products including Decking and accessories: Orders under £1000 = £30 return charge. Orders over £1000 = £100 return charge.
All Log Cabins and Garden Rooms: up to £250 return charge depending on building and supplier.
Absco: £30 return charge
Arrow: £30 return charge
Asgard: £50 return charge
Biohort: Specific charges on request but can be up to 25% of your total value order.
Bullbarrow/ Bull Security: £15 return charge
Champion Sheds and Workshops: Specific return charges on request but can be up to 20%of your total value order. Please note: We cannot accept returns on bespoke sheds built as per the customer's request.
Duramax/Saffron: Specific charges on request but can be up to 25% of your total value order.
Eden: £48 return charge
Forest Sheds and Storage including Grow-Plus, Shed-Plus and Store-Plus: Orders under £100 = £15 return charge. Orders over £100 = £30 return charge.
Garden Games: £15 return charge
Glendale: Specific return charges on request but can be up to 25% of your total value order.
Halls: £48 return charge (Hall's Rainsaver products to be returned at the customer's own cost)
Keter: £50 return charge
Lifestyle: Specific return charges on request but can be up to 15% of your total value order.
Lifetime: Specific charges on request but can be up to 25% of your total value order.
Lotus / Melbourne / Sapphire: Specific charges on request but can be up to 25% of your total value order.
Norlog: £30 return charge
Palmako: Specific return charges on request but can be up to £250.00
Palram: £30 return charge. Please package the goods with care ensuring all parts are secure and the box is taped up well for collection. Should the goods be received back with parts missing or damaged in any way, the return charge could increase up to 20% of the total value order.
Probase: £36 return charge
Rowlinson: £30 return charge
Shire: £30 return charge
SkyGuard: £15 return charge
Solar Tech: customer to return at own cost
Storage Solutions (metal shed shelving): customer to return at own cost
Suncast: Specific return charges on request but can be up to 15% of your total value order.
Toomax: £15 return charge
Traditional Sheds: £30 return charge
Trimetals: £50 return charge
Windsor: £30 return charge.
Yardmaster: £36 return charge
Please call us to discuss possible charges.
If there is a charge for collection, charges are retained from the refund returned to customers.
See section 7 of our Terms & Conditions page for more detailed legal information regarding the Returns procedure.
The product must be in its delivered form and must not have been tampered with in any way.
The product will be inspected on return to ensure that the product has not been tampered with and is complete. If we deem that the product is not of the above standard we shall deduct a reasonable amount to cover any costs to use or return them to you if they are not re-sellable.
Where a refund is to be paid we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective product.
Any products that are special order, bespoke or purchased in bulk are not subject to the cooling off period.
See Terms & Conditions page for more detailed legal information regarding the cancellation procedure.