Our aim is to fulfil all orders as quickly as possible, using prompt and efficient delivery methods, while offering a FREE UK mainland delivery service for orders over £150*. To achieve this, we deliver direct from the manufacturer, either using their carrier or an independent courier service (depending on order size and geographical location).
We can only deliver to registered residential or commercial addresses. Therefore, we cannot deliver to an unsecured allotment, car park, waste ground etc. - The basic "rule of thumb" we work to is: if a Royal Mail postman delivers to the address, it is likely that we will too.
Our delivery services vary depending on the product, manufacturer and seasonal demand.
To find the average delivery period for any individual product, please visit the relevant product page. All product pages contain an "Anticipated Delivery" entry, which states the manufacturer's current estimated delivery period in working days. The timescales given reflect the current delivery target period offered throughout the majority of the UK mainland, however deliveries can occur slightly sooner or later than stated due to transport logistics. For example, deliveries to central, highly populated areas are more likely to be serviced regularly thus taking less time than location such as North Scotland, West Wales or offshore locations.
Please refer to the "delivery" tab on the product detail page for more specific delivery information.
Unless a pick a day delivery date has been selected, customers are notified of an exact delivery date by the delivering party, usually by telephone two to three days prior to the proposed delivery date. If the date offered is not convenient, customers can request a re-schedule with no additional charge. Deliveries are typically made on weekdays only.
If a product is required to arrive before a specific date - for example a playhouse for a child's birthday, or you are concerned about access for any large products, please contact us for advice and assistance.
We offer free delivery on orders over £150. Orders under £150 will be subject to a £24.99 delivery charge. Some postcode locations may incur a delivery surcharge and for some 'pick a day' dates are chargeable. Any charges will be outlined in the checkout before any payment is made. If you are in any doubt as to the charges, please feel free to contact us before committing to a purchase.
Delivery drivers are only insured to drop products off onto a kerb side or driveway and will generally not carry such items into or onto your property. This rule also applies to rear or side access or through garages. It is not compulsory for customers to be present during delivery; however, we will require a written authorisation for deliveries in your absence, either by fax, e-mail or letter. Deliveries made in the customer's absence will be left in a safe and secure place wherever possible. The liability for the safety of products will be at the risk of the customer if deliveries are arranged in their absence. Please see the Contact Us page for further details regarding getting in contact.
* Upon a minority of goods some distant UK mainland locations may not be serviced or attract extra delivery charges. See individual product pages for details.