Delivery

Delivery Queries

Please read the following information before contacting us:

For pick-a-day products

Enter your postcode into the box on the product page. It will tell you if the product can be delivered to your area and which dates are available. You will then be able to schedule the  most convenient delivery date for you at checkout.

For all other products

Enter your postcode into the box on the product page. It will tell you if the product can be delivered to your area and what the expected lead time is. The lead time is the time in which the manufacturer expects the product to be available. The manufacturer will contact you within this lead time to arrange a delivery date.

The manufacturer WILL NOT provide us with delivery times before they have contacted you. If, however, near THE END of the lead time, you still have not heard from the manufacturer, do contact us and we will make further enquiries for you.

For SOLD OUT products

These popular products have sold out. We do not have information regarding when they will return into stock. If you need help choosing an alternative, please do contact us.

Thank you for your co-operation and patience.

Social Distancing Measures

Protecting the health and wellbeing of all our employees and customers is paramount. We continue to accept orders and make deliveries to most residential addresses. To enable us to do this, we have introduced strict precautionary measures eliminating contact.

Upon delivery, to protect both you and our drivers, we will not require you to sign for your delivery. We request that you leave clear instructions for our driver regarding where you would like us to leave your order. Please remain inside your property during the delivery.

It may also take us a little longer to answer your email or your phone call so please be patient with us during this unprecedented time.

Thank you in advance for your support and understanding.


Delivery Information

Our aim is to fulfil all orders as quickly as possible, using prompt and efficient delivery methods, while offering a FREE UK mainland delivery service for most orders*. Please see the Delivery Charges section below for further details.


To achieve this service, we deliver direct from the manufacturer, either using their carrier or an independent courier service (depending on order size and geographical location).

Pick A Day Delivery

Providing the best possible service for our customers is vitally important to us, we’re always looking at new ways to enhance your shopping experience. A range of our products offer pick-a-day delivery so you can select the most convenient delivery date for you.

Delivery Addresses

We can only deliver to registered residential or commercial addresses. Therefore, we cannot deliver to an unsecured allotment, car park, waste ground etc. - The basic "rule of thumb" we work to is: if a Royal Mail postman delivers to the address, it is likely that we will too.

Timescales

Our delivery services vary depending on the product, manufacturer and seasonal demand.

To find the average delivery period for any individual product, please visit the relevant product page. All product pages contain an "Anticipated Delivery" entry, which states the manufacturer's current estimated delivery period in working days. The timescales given reflect the current delivery target period offered throughout the majority of the UK mainland, however deliveries can occur slightly sooner or later than stated due to transport logistics. For example, deliveries to central, highly populated areas are more likely to be serviced regularly thus taking less time than location such as North Scotland, West Wales or offshore locations.

Please refer to the "delivery" tab on the product detail page for more specific delivery information.

Unless a pick a day delivery date has been selected, customers are notified of an exact delivery date by the delivering party, usually by telephone two to three days prior to the proposed delivery date. If the date offered is not convenient, customers can request a re-schedule with no additional charge. Deliveries are typically made on weekdays only.

If a product is required to arrive before a specific date - for example a playhouse for a child's birthday, or you are concerned about access for any large products, please contact us for advice and assistance.

Delivery Charges?

Fencing and decking orders over £200 are eligible for FREE delivery*. All fencing and decking orders under £200 will automatically incur a £24.99 delivery charge. The majority of our non-fencing, non-decking products include FREE delivery*. Fencing includes panels, trellis, gates, posts, gravel boards and other fencing accessories. Decking includes deck boards, deck kits, deck tils, spindles and all other decking accessories. 

*Please note that some postcode locations may incur a delivery surcharge and some 'pick a day' dates are chargeable.

Any charges will be outlined in the checkout before any payment is made. If you are in any doubt as to the charges, please feel free to contact our friendly, UK-based Customer Service Team via Live Chat or phone before committing to a purchase.

The Delivery

Delivery drivers are only insured to drop products off onto a kerb side or driveway and will generally not carry such items into or onto your property. This rule also applies to rear or side access or through garages. It is not compulsory for customers to be present during delivery; however, we will require a written authorisation for deliveries in your absence, either by fax, e-mail or letter. Deliveries made in the customer's absence will be left in a safe and secure place wherever possible. The liability for the safety of products will be at the risk of the customer if deliveries are arranged in their absence. Please see the Contact Us page for further details regarding getting in contact.

 

* Upon a minority of goods some distant UK mainland locations may not be serviced or attract extra delivery charges. See individual product pages for details.

** 48 hour pick a day delivery on selected products and postcodes