Privacy & Cookies
At Fencestore, we are committed to maintaining the confidence and trust of our website visitors, our newsletter subscribers and our customers. We do not sell or trade email lists or data with other companies or businesses for marketing purposes. In this policy, we’ve outlined when, how and why we collect your personal information.
When you Visit our Website
We use two types of cookies: persistent cookies remain on a user's device for the period of time specified in the cookie and are activated each time the user visits Fencestore; session cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Look at the Cookie Chart at the bottom of the policy for further details.
When someone visits www.fencestore.co.uk, we use third-party services, such as Google Analytics and Quantcast, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is anonymous. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
When you Subscribe to our Newsletter
If you sign up to our newsletter, we will ask for some key personal information. We use that information for a few reasons: to send you the newsletter by email, to address you by name and to check every now and then that you’re satisfied. We do not rent or trade email lists with other organisations and businesses.
You can unsubscribe from general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing Fencestore at [email protected] You can request we then remove your information from our system.
When you Become a Customer
When you purchase a product from us or win a product in a competition, we will ask for your name, address, email and contact number. This is so we can make sure the products are delivered to you efficiently. We will need to share this information with our delivery companies. We use Yodel http://www.yodel.co.uk/privacy-and-cookies/ and DX https://www.dxdelivery.com/legal/privacy-policy/ .
|Cookie||Purpose||1st or 3rd party||3rd party policies|
|PHPSESSID||This cookie is essential for the identification of a user on the Fencestore website. This cookie is deleted when you close your browser.||1st|
|Magento eCommerce Cookies||These cookies are set by our Magento cart to provide a smooth checkout and purchasing experience.||1st|
|MailChimp||We use MailChimp to manage all subscriptions to our mailing lists and to manage emails sent to subscribers of those lists.||3rd||https://mailchimp.com/legal/cookies/|
|Google Analytics||These cookies collect information about how visitors use our site. We use the information to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and the pages they visited.||3rd||https://policies.google.com/technologies/types|
|Google Adwords||This cookie is used to track conversions from ads in the Google search and on the Google Display network, as well as retargeting. The retargeting is anonymous targeting of ads across the Google display network.||3rd||https://policies.google.com/technologies/types|
|Microsoft Bing Ads||Microsoft Bing paid advertising and shopping network.||3rd||https://privacy.microsoft.com/en-gb/privacystatement|
|Liveperson||This cookie maintains user sessions for Live Chat and for collecting usage information.||3rd||https://www.liveperson.com/uk/policies/use-of-cookies|
|FullStory||FullStory is an analytics and feedback tool that we use to understand how our website is used. Its cookies help us track behaviour across pages and to control visitor polls. The cookies carry no personally identifiable information.||3rd||https://fullstory.com/legal/privacy|
|Klevu||Klevu powers our on-site search engine. The cookie will track your session to facilitate the personalisation of search results.||3rd||https://www.klevu.com/gdpr/|
|Nosto||Tracks your session to find out what products are most relevant to you and provide onsite product recommendations.||3rd||https://www.nosto.com/privacy-policy/|
|ResponseTap||Collects statistical information to help measure customer interaction between the website and the call centre.||3rd||https://www.responsetap.com/gb/privacy-policy/|
|New Relic||Monitors our web servers to ensure and alert us to any web server malfunctions.||3rd||https://newrelic.com/docs/general/what-cookies-does-newrelic-create|
|Trustpilot||Increase brand awareness / trust||3rd||https://uk.legal.trustpilot.com/end-user-privacy-terms|
|Quantcast||Analyses audience demographics to improve website design and content. Itd||3rd||https://www.quantcast.com/privacy/|
Other Key Privacy Notes
The accuracy of your information is important to us. If you would like to change your details at any point, please log into your account and update the relevant area. You are always entitled to request which of your personal details we hold. Please email Fencestore at [email protected] with your request. We reserve the right to charge an administrative fee for further copies of the same information, particularly if it is repetitive.
You have the right to ask us to delete all information held on you by Fencestore. To request this, please email [email protected]. Please note - if you need to redeem a guarantee or request a refund after making this request, you must be able to provide your order number and details of the products purchased.