Covid-19 Special Measures
We and our suppliers are making every effort to protect the health and wellbeing of all our employees whilst operating as close to “business as usual” as possible. They continue to make deliveries to residential addresses.
However, it may take us a little longer to answer your email or your phone call so please be patient with us during this unprecedented time.
Contacting us about Delivery
To avoid a wasted call, please read the following first:
For pick-a-day products
Enter your postcode into the box on the product page. It will tell you if the product can be delivered to your area and which dates are available. You will then be able to schedule your delivery date at checkout.
For all other products
Enter your postcode into the box on the product page. It will tell you if the product can be delivered to your area and what the expected lead time is. The lead time is the time in which the manufacturer expects the product to be available. The manufacturer will contact you within this lead time to arrange a delivery date.
The manufacturer will not provide us with delivery times before they have contacted you. If, however, near the end of the lead time, you still have not heard from the manufacturer, do contact us and we will make further enquiries for you.
Contacting us about SOLD OUT products
These popular products have sold out. We do not have information on when they will return into stock. If you need help choosing an alternative, please do contact us.
Contacting us by Telephone
Our lines are open between 8:00am and 5.00pm Monday - Friday and 8:30am until 12:30pm on Saturdays. Our lines are closed on Sundays. Our Bank Holiday phone line opening hours are 8:30am until 12:30pm.
Sales and Customer Service: 0333 003 0519
Calls are charged at a local rate from a BT landline. Other phone operators charges or calls from mobiles may vary.
We also offer a Callback facility simply fill out our call-back request form on the website.
Selecting the most relevant option to suit your query and having any of your order details (for post-sale enquiries) allows us to deals with your call much faster.
Contact us by E-mail
We accept all* pre-sale, post-sale or general enquiries to the following e-mail addresses:
- For sales/pre-sales enquiries: [email protected]
- For delivery/schedule enquiries: [email protected]
- For post-sale order enquiries: [email protected]
* Please include your sales invoice and/or transaction reference number where relevant, your name, address, telephone number and/or any details of the product(s) ordered, along with the nature of your enquiry. This will help us to deal with your enquiry faster.
Please Note: At Fencestore we use extensive anti-spam and anti-virus measures to try and prevent malicious attacks. From time to time a genuine email may be delayed, deleted or quarantined by our system. If you do not receive a reply to your email in a few working days, please call us for assistance.
Contacting us by Post
If you wish to place an order or make any other enquiry by post, please send all correspondence to our head office:
- Taylored Investments Ltd, Unit 288 Hartlebury Trading Estate, Hartlebury, Worcestershire, DY10 4JB
Note: We do not stock or display any products at our office location.