FAQ's

A: Usually same day, or next working day if placed in the evening, weekend or a bank holiday.

A: Yes, an email confirmation is sent, followed by an email sales invoice upon processing.

A: Yes again, an email sales invoice is issued upon processing.

A: No, our prices include VAT. We do not add any further charges to our pricing.

A: No, VAT and UK mainland delivery is included* (*Upon all fencing or gate packs).

A: To highlight any current offer savings. The 'Usual' price is our retail price. 'MRRP' is the manufacturers recommended retail price.

A: That's our aim upon our delivery-inclusive packs, but with 600+ pack variants it's hard to guarantee it!

A: Oh dear, just complete and send us a Pricewatch request and we'll do our best to beat it!

A: Visa and MasterCard credit cards, Visa Debit, Solo, Electron and Maestro debit cards.

A: Visa and MasterCard credit cards, Visa Debit, Solo, Electron and Maestro debit cards.

A: Cheque, made payable to "Fencestore".

A: Payment is authorized upon order, when the delivery instructions are issued to our logistics partner.

A: No, we do not make or take any surcharges.

A: Yes, your details would be captured securely upon our Thawte 128bit secure server.

A: No, but securely held for around 6 months in case of order variation.

A: Only our logistics partner, to enable your order to be fulfilled (not for marketing).

A: Correct. You will only be contacted in the event of an order query or issue.

A: Yes, upon our fencing and gate packs, throughout mainland England, Wales and Scotland only.

A: No, if it's upon the mainland and a lorry can reach it (without the need of a boat journey), we cover it!

A: Sorry no, not at this time, only to mainland England, Wales & Scotland.

A: Not at this time, but contact us for advice.

A: Our logistics partner works this way, thus we pass on their timescale's in good faith.

A: As accurate as possible at time of order, however delivery can and often occurs sooner.

A: Our logistics partner will telephone you generally two to three days in advance.

A: No problem, just advise that a revised date is required.

A: Not at this time, as our logistics partner delivers weekdays only. Contact us if a problem.

A: Only at the discretion of our logistics partner. Ask when being contacted with delivery date.

A: Ideally yes, to ensure the product is correct, in good condition and acceptable.

A: Okay, just provide email authority for the product to be left and that you accept liability.

A: Call us straight away. A delivery issue may exist of which we're unaware.

A: Call us within 7 days, so that we can arrange replacements.