Click on the links below to view our most frequently asked questions. If you have any questions, comments or suggestions that are not listed, please contact us.
Click the questions below to view the full explanation or answer - View printer friendly version.
ORDERING
A: Usually same day, or next working day if placed in the evening, weekend or a bank holiday.
A: Yes, an email confirmation is sent, followed by an email sales invoice upon processing.
A: Yes again, an email sales invoice is issued upon processing.
A: No, our prices include VAT. We do not add any further charges to our pricing.
A: No, VAT and UK mainland delivery is included* (*Upon all fencing or gate packs).
A: To highlight any current offer savings. The 'Usual' price is our retail price. 'MRRP' is the manufacturers recommended retail price.
A: That's our aim upon our delivery-inclusive packs, but with 600+ pack variants it's hard to guarantee it!
A: Oh dear, just complete and send us a Pricewatch request and we'll do our best to beat it!
PAYMENT
A: Visa and MasterCard credit cards, Visa Debit, Solo, Electron and Maestro debit cards.
A: Visa and MasterCard credit cards, Visa Debit, Solo, Electron and Maestro debit cards.
A: Cheque, made payable to "Fencestore".
A: Payment is authorized upon order, when the delivery instructions are issued to our logistics partner.
A: No, we do not make or take any surcharges.
SECURITY
A: Yes, your details would be captured securely upon our Thawte 128bit secure server.
A: No, but securely held for around 6 months in case of order variation.
A: Only our logistics partner, to enable your order to be fulfilled (not for marketing).
A: Correct. You will only be contacted in the event of an order query or issue.
DELIVERY
A: Yes, upon our fencing and gate packs, throughout mainland England, Wales and Scotland only.
A: No, if it's upon the mainland and a lorry can reach it (without the need of a boat journey), we cover it!
A: Sorry no, not at this time, only to mainland England, Wales & Scotland.
A: Our logistics partner works this way, thus we pass on their timescale's in good faith.
A: As accurate as possible at time of order, however delivery can and often occurs sooner.
A: Our logistics partner will telephone you generally two to three days in advance.
A: No problem, just advise that a revised date is required.
A: Not at this time, as our logistics partner delivers weekdays only. Contact us if a problem.
A: Only at the discretion of our logistics partner. Ask when being contacted with delivery date.
A: Ideally yes, to ensure the product is correct, in good condition and acceptable.
A: Okay, just provide email authority for the product to be left and that you accept liability.
A: Call us straight away. A delivery issue may exist of which we're unaware.
A: Call us within 7 days, so that we can arrange replacements.
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