Delivery

Our Aim

Our aim is to fulfil all orders at the earliest opportunity, using the most prompt and efficient delivery method; while offering a free UK mainland delivery service*. To achieve this, your goods could be delivered by our manufacturer, their carrier, an independent courier service or even our own transport.

Timescale

Our direct-to-home delivery period nationally is typically 10 working days (2 calendar weeks). The period given upon your chosen product page is the current delivery target throughout the majority of the UK mainland. Delivery could occur an element sooner or later than stated due to transport logistics. For example, a central, highly populated location is likely to be serviced more often, thus quicker, than an outlying location such as the Scotland Highlands, West Wales or the West Country.

Advance notification of an exact delivery date is issued to the customer by the delivering party nearer the term of an order, usually by telephone two to three days prior to the proposed date. Should the date offered not be convenient, you can request a re-schedule without additional charge. Deliveries typically are made weekdays only.

The Delivery

Delivery drivers are only insured for kerb side or driveway delivery and will generally not carry items into or through your property; this includes rear or side access or through garages. It is not necessary for you to be present during delivery; however, a written authorization for delivery to occur in your absence is required, either by fax, e-mail or letter. Deliveries made in the customer's absence will be left in as safe and secure a location as possible. The liability for the products safety will be at the risk of the customer if delivery is arranged in their absence. Please see the contact us page for further details regarding contacting Fencestore.