Contact Us

By Telephone

During our office hours of 8.30am to 5.00pm - Monday to Friday, we accept telephone orders and enquiries upon the following numbers.

- Sales enquiries & orders: 0844 8500 710
- Technical & installation advice: 0118 9469 123
- Customer service enquiries: 0844 8500 710

- For those customers unable to access '08' numbers, please call 0118 9469 123.

By Fax

We can accept faxed orders, general enquiries and correspondence upon the following number.

- All faxes: 0844 8500 720

By Email

We can accept pre-sale, post-sale or general enquiries upon the following addresses.

- For pre-sale or general enquiries: sales@fencestore.co.uk
- For post-sale order enquiries*: customercare@fencestore.co.uk

* To enable prompt handling, all customer care emails should contain your invoice and/or transaction number, your name, address, telephone number and the product(s) ordered, along with the nature of your enquiry.

Note: We employ extensive mail server protection against spam/virus attack. On rare occasions a legitimate email may be delayed, deleted or quarantined by the system. If you do not receive a reply to your email within 5 working days, please call us for assistance.

By Post

If you wish to place a mail order or communicate with us by letter, please address all correspondence to our company address as shown below:

- Fencestore, Unit 1, Southview Park, Caversham, Reading, Berkshire. RG4 5AF

Note: We do not have products on display or stocked at our office location. However for non-viewing matters, visitors are welcome by appointment only.